Privacy policy

Effective Date: July 24, 2025

At PetMart Uganda ("PetMart", "we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or interact with our website, make a purchase, or use any of our services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email, phone number, shipping and billing address
  • Payment Details: Credit/debit card information, transaction history
  • Account Information: Username, password, preferences
  • Purchase Activity: Items viewed, added to cart, purchased, returned
  • Device & Usage Data: IP address, browser type, access times, referring pages
  • Communication Content: Customer support messages or reviews

2. How We Collect Information

We collect personal information through:

  • Information you provide directly (account creation, checkout, contact forms)
  • Automated technologies (cookies, analytics tools)
  • Service providers (e.g., payment processors, delivery partners)
  • Shopify platform and related integrations

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support and respond to inquiries
  • Improve our services and user experience
  • Send updates, offers, and promotional content (with your consent)
  • Detect and prevent fraud or misuse of our platform
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Shopify, our e-commerce platform provider
  • Third-party service providers (e.g., payment gateways, shipping partners)
  • Marketing partners, for promotional campaigns (with your consent)
  • Legal authorities, when required by law or legal process
  • In case of business transitions, such as mergers or acquisitions

We do not sell your data.

5. Security and Data Retention

We implement appropriate security measures to protect your data. While no method is 100% secure, we take reasonable steps to protect your information.

Your data is retained only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict data processing
  • Withdraw consent to marketing communications
  • Request data portability

To exercise your rights, please contact us at support@petmart.ug.

7. International Transfers

Your information may be stored and processed outside Uganda. If we transfer your data internationally (e.g., via Shopify), we ensure proper data protection measures are in place.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" above and notify you as required by law.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Email: support@petmart.ug
Address:
1A Suuna Lane, Ntinda Industrial Area
P.O Box 28234, Kampala
Uganda