Refund policy

At PetMart, your satisfaction matters. If you're not happy with your purchase, you have 7 days from the date of delivery to request a return.

Eligibility for Return

• Item must be unused, in original condition, with tags and packaging
• Receipt or proof of purchase is required
• Some items are non-returnable, including pet food, grooming items, and personalized products

To start a return, please contact us at support@petmart.ug. Return instructions and shipping details will be provided once your request is approved. Returns sent without approval will not be accepted.

Non-Returnable Items

We cannot accept returns for:

• Pet food or perishable items
• Grooming and personal care products
• Custom or made-to-order items
• Gift cards and sale items

Exchanges

Need something else? The quickest way is to return your item and place a new order once your return is approved.

Refunds

Approved refunds will be processed to your original payment method within 7–10 business days after inspection.
If it takes longer, feel free to reach out to support@petmart.ug.