Shipping policy
PetMart Shipping Policy
Effective Date: July 24, 2025
Thank you for shopping with PetMart. Below you'll find details about how we handle shipping and delivery for your orders within Uganda and Kenya.
1. Delivery Areas
We currently ship to all major towns and cities in Uganda. If your location is in a remote area, please contact our support team before placing your order to confirm availability.
2. Delivery Timeframes
- Standard Delivery (Uganda): 3–7 business days
Delivery time may vary depending on your location, product availability, public holidays, and courier operations.
3. Delivery Charges
Shipping fees are calculated at checkout based on location and weight. We occasionally offer free shipping promotions — these will be clearly indicated at checkout.
4. Order Processing
All orders are processed within 1–2 business days. Once your order is shipped, you will receive a confirmation email with tracking information (where available).
5. Delivery Partners
We work with trusted local courier services and logistics partners to ensure safe and timely delivery of your pet products.
6. Missed Deliveries
If delivery fails due to incorrect address or unavailable recipient, our courier will attempt redelivery or contact you. Additional charges may apply for repeated delivery attempts.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us at support@petmart.ug within 48 hours of delivery. Include your order number and photos (if applicable) so we can assist you quickly.
8. Contact Us
For questions about shipping, delivery, or order tracking, please reach out to:
Email: support@petmart.ug
We’re here to help!